Returns & Exchanges
Thank you for shopping at Blue Marble Trending. We appreciate the trust you have placed in us and want to ensure you have a satisfying shopping experience. Please read this Refund Policy carefully before making a purchase. This Refund Policy is applicable to all purchases made through our website, where we sell BrandsGateway products.
1. 30-Day Satisfaction Guarantee:
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the item(s) within 30 days of receiving your order for a full refund. The 30-day satisfaction guarantee ensures that you have ample time to assess the product and decide if it meets your expectations.
2. Eligibility for Refunds:
To be eligible for a refund, the item(s) must be unused, in the same condition that you received them, and in their original packaging. Please include proof of purchase, such as the order number and any relevant details about the product.
3. Return Process:
To initiate a return, please contact our customer service team at shop@bluemarbletrending.com within 30 days of receiving your order. Our team will provide you with a return authorization and guide you through the return process. Customers are responsible for the return shipping costs.
4. Refund Processing Time:
Once we receive your returned item(s), our team will inspect the product(s) to ensure they meet the eligibility criteria mentioned in section 2. Upon approval, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
5. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in section 3 and place a new order for the desired item.
6. Damaged or Defective Items: :
If you receive a damaged or defective item, please contact us immediately at shop@bluemarbletrending.com. Provide detailed information and, if possible, include photographs of the damaged or defective product. We will arrange for a replacement or issue a full refund, including any shipping costs.
7. Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Personalized or customized products.
- Items marked as final sale.
- Gift cards.
8. Shipping Costs:
Shipping costs are non-refundable, except in cases where the return is due to a damaged or defective item. Customers are responsible for the return shipping costs.
9. International Returns:
For international returns, customers are responsible for both the return shipping costs and any applicable customs duties or taxes.
10. Policy Changes:
Blue Marble Trending reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
11. Contact Information:
If you have any questions or concerns about our Refund Policy, please contact us at shop@bluemarbletrending.com.
By making a purchase on Blue Marble Trending, you agree to and accept the terms of this Refund Policy. We appreciate your understanding and cooperation in ensuring a smooth and fair shopping experience for all our customers.
Thank you for choosing Blue Marble Trending!